Correct answers are available for this post. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. It will slowly be rolled out to. The gateway will automatically restart once the update is complete. Here's how to properly mount your 5G Internet Gateway on a window. You won't be able to use the sim with your own modem. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. WPA2 will now be the lowest Wi-Fi security setting / option available. From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. We need a resolution and a timeline. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. I noted they added "IP Passthrough" among alot of other "fixes". Have a phone you love? Here's how to change the admin password to manage settings for your 5G Internet Gateway. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Due to inactivity, your session will end in approximately 2 minutes. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM The current software update addresses the following: The details: Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Free shipping over $99. Here's how to identify the LED light status indicators on your 5G Internet Gateway. The details: Due to inactivity, your session will end in approximately 2 minutes. Due to inactivity, your session has expired. Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Updated LED behavior to show blinking red if the SIM is not active. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Verizon is pleased to announce a software update for your device. Software Version: 222146 Here's how to run a speed test for your 5G Internet Gateway. Software Version: 3.1.1.28 For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. For the last 4-5 days, eero is going offline once a day. Software Version: 220745 We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. So far so good. To check firmware version. Here are the best steps for optimizing the position of your Verizon Internet Gateway (ASK-NCQ1338): This process is simple but effective if you haven't already optimized the position of your Verizon Internet Gateway, however this method will likely provide only a small improvement to data speeds compared to Option #1. Up to 1 Gbps. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Trying to Return Your WiFiBlast Range Extender? Please sign in again to continue. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. Due to inactivity, your session will end in approximately 2 minutes. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. I know there's lots of other customers in the same position as I am. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. My GL.iNet router which flagged the NAT issue before shows all clear. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). You may need to first push down on the SIM card for it to pop out of it's compartment. for your 5G Internet Gateway. This is happening on my iPhone and Mac using Safari and Edge. Due to inactivity, your session has expired. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. It features a . Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. While signal is generally stronger the higher you go, theres also often more interference. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Step 6: Reassemble in the system in the reverse order of these steps. Removed myFiOS reference as it is not applicable for this device. What's changing: Order Online. You must be connected to the 5G Home network to access the admin page. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) New comments cannot be posted and votes cannot be cast. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Share Connect with us on Messenger You will see the message below when you access the admin URL from your web browser. We'll talk more about this in the next section of this guide. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: What's changing: Access the router admin page then click Status . Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart From the General Information screen, click Check for Software Update . I have had this problem since the day I received the device last summer. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. They can't be manually requested. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Due to inactivity, your session will end in approximately 2 minutes. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. We need a resolution and a timeline. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. on your Verizon Internet Gateway(ARC-XCI55AX). -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Due to inactivity, your session has expired. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. You access the admin page Wi-Fi key, WPS, etc. the system in the next of. You may need to first push down on the SIM is not applicable for this device to connect Wi-Fi. 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