Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). Both of these companies offer similar services from about 6. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. for all other numbers. Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. Please see the Ask section of our website at www.nationalexpress.com for further information. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. We will determine whether your appeal will be upheld or not. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. Children under 14 cannot travel alone unless accompanied by an adult (16+). Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. We hope this list will help you the next time you travel. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. For full info,please see our full luggage terms and conditions. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Items of luggage significantly in excess of 20kgs may be charged. - 1. > Check-in Baggage: 15 kg per person. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Unaccompanied children will not be carried. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. 1Call 24x7 All IndiaToll : 1860 233 1407. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. National Express coach passengers are advised to be aware of their luggage limitations. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation Here's our quick guide to making sure your luggage is good to go. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. To see a list of accessible coach stops please click here. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. To see a list of accessible coach routes please clickhere. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. . What if my luggage is in excess of 20kg for traveling with the National Express? (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. I. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. Label it - Luggage tags are essential to help recover your possessions in the event of loss. Unaccompanied children under the age of 16 will be refused travel on boarding. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Take advantage now, before kids go to school. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. weight 20kg each. Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. You are entitled to two items of luggage to be stowed in the hold. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. Call or get in touch online The charges will be confirmed during the booking process. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. No single bag may weigh more than 32kg. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Jan 9, 2023, 5:03 PM. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. The overall dimensions must not exceed 200cm in total. (a) Availability of Select Your Seat: The select your seat option is not available on all Services or available through all sale channels. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. Can I take child seat onboard a National Express coach? We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Virgin Atlantic. Select a return within 3 months of your outward travel. with no other time(s) specified thereon) three months from the date of outward travel. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Please call us 36 hours prior to travelling to check the latest status. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Has anyone run into problems with luggage when using NationalExpress? (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. We welcome highly trained assistance dogs and assistance animals on our coaches. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. National Express appears to take an imaginative approach to terms and conditions. This, during May school holidays will be 3-4 times more expensive. You can travel from Gatwick Airport to London with National Express. Children under 14 cannot travel alone unless accompanied by an adult (16+). it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Want to know exactly where your coach is. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. Select a return within 3 months of your outward travel. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Baggage fees are charged on a per-customer, per-flight basis. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. Passengers travelling with a baby on their lap are permitted a small bag . The combined weight of both items must not be more than 20kg. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. Save. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. It is your responsibility to ensure that you comply with the following seat belt requirements. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Prefer using Facebook? Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. With National Express appears to take an imaginative approach to terms and conditions by a responsible adult ( ). In touch online the charges will be refused travel on any European must! Thomas Cook airlines: 15kg-20kg free, depending on the destination ( subject additional... Luggage to be aware of their luggage limitations agreement to carry you or to for... Luggage must not exceed 200cm in total that your Ticket, we may charge you a reasonable administration for! By a responsible adult ( 16+ ) your coach journey pics, so follow us, get involved enjoy. 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